Full Feature Breakdown

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  Conversation Sharing

  Connect clients with specialist team members right away, by being able to transfer leads and communications with ease for both you and your customers.

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  Call Blocking

  Cut back on delays, wasted time, and add more overall value to your service by being able to block unwanted calls.

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  Round Robin

  Allow team members to ‘phone a friend’ and rotate conversations to have more than one team member troubleshooting or addressing a client’s needs at a time.

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  LeadProtect

  Maintain confidentiality by shielding customer profiles to protect their personal information and secure their privacy, but also the privacy of your team and operations with advanced security settings.

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  Departments

  Days of tracking down the right person are over - be able to assign various operations and conversations to pre-designated departments to make communications and work-flow easier.

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  Click2Call Transcription & Recording

  Improve your customer service by being able to review previous phone calls for quality assurance and training purposes, or take advantage of pre-recorded messages for outbound calling to gain more time and revenue.

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  Conversation Tagging

  Create automated settings to group leads and customers based on specific criteria, and alert other team members of higher priority conversations.

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  Canned Messaging LIbrary

  Create and store your own custom canned messages for easy automated replies to customers. Eliminate the extra time necessary to create individual replies and use your most effective reply messages to increase sales.